Refund Policy

Payment Methods

townista.com accepts Visa, MasterCard, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits.
Who You Are Buying From

townista.com acts as the agent to those who are promoting the events for which you purchase tickets ("Event Organizer").
When you purchase a ticket for an event, townista.com will be handling the transaction and collecting payment for the organizer.
Pricing and Availability

townista.com sells tickets on behalf of Event organizers and does not control the inventory or its availability.
Amount of Tickets Per Customer or "Ticket Limits" When purchasing tickets on townista.com you are limited to a specified number of tickets for each event.
Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed.
Only you may be aware of any problems that may occur during the purchase process.
townista.com will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Refunds and Exchanges

Before purchasing tickets, carefully review your booking details.
townista.com prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Billing Information Verification Some Orders will be processed only after a billing address, and other billing information, has been verified.
Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery.
In these cases, townista.com customer service will attempt to contact you, using the information provided at the time of purchase.
If townista.com is unable to reach you after its initial attempt, townista.com may cancel your order and may sell your tickets to another customer.
Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then townista.com will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.
This will apply regardless of whether because of human error or a transactional malfunction of this web site.
Cancelled/Postponed Events

Occasionally, events are canceled or postponed by the promoter.
Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.
Support

If you need help regarding your order or any other issue, the best in the company is available.
We guarantee a response time of one working day and you can reach our customer service department at support@townista.com